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• What is a SIM Card?

  SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the phone AFTER ACTIVATION in order for the phone to operate.

  When in a new V247 Mobile package, it is about the size of a bank check card or a credit card. Within, there is a small “punch-out” smart card which needs to be removed before inserting into the phone.

• How do I insert the SIM Card into my phone?

  1. Remove battery from your phone
  2. Carefully punch out SIM from the Plastic cardholder
  3. Place SIM into the phone’s SIM cardholder with the gold square facing down and positioned so the metallic face of the SIM is lined up with and touching the metal contacts on the phone.
  4. Close the phone’s SIM cardholder until it clicks
  5. Replace the battery and battery cover
  6. Turn on your Phone
  7. If installation is successful, V247 Mobile, or "My Network" should be in the phone’s display
  8. If "Insert SIM Card", "Check SIM", "SOS Only", or "Unregistered SIM" appears in the phone’s display, remove the SIM and re-insert as instructed above. If re-installation is unsuccessful, please email Customer Care at customercare@v247mobile.com

• What’s an IMEI and where is it located?

  An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.

• How do I activate V247 Mobile service?

  Visit www.V247Mobile.com or Dial 1.855.855.8247 and follow the automated prompts

• How do I activate my phone by using a home phone?

  1. Call 1.855.855.8247
  2. Follow the prompts and select your language of choice
  3. Follow the prompts and select 2 to activate your phone
  4. Follow the prompts and select 2 for non-dealer
  5. Follow the prompts and select 1 to enter your ActFastSM Number
     (located on the SIM Card) then follow the prompts

• Is there an activation fee for V247 Mobile phones?

  Of course not. V247 Mobile is a no-contract GSM service with no hidden and extra fees. What you pay for is what you get

• Can I pick my own phone number when I buy a new V247 Mobile phone?

  No, you cannot choose your own phone number. As our automated system finds the area code you requested and searches from a pool of numbers which are currently available in the US. Unfortunately, there is no way for us to choose a number.

• What do I do if the phone does not work after activation and programming has been completed?

  Please visit the Authorized Dealer you purchased your GSM service from or email Customer Care at customercare@V247mobile.com.

• How long does activation take for V247 Mobile phones?

  The process itself only takes a few minutes. Normally, within 1-2 hours, your V247 Mobile phone will be ready for your use.

• Why does my wireless phone show I’m Off-Network even though I’m in the home area?

  If your phone is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the phone. If the problem persists, contact Customer Care from any phone at 1.855.855.8247.